Effective Date: 1/2/2025

All Time Air Conditioning (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://alltimeairconditioning.com (the “Website”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways, including:

1.1 Personal Data

When you interact with our Website, we may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Address
• Other information you provide through forms, such as service inquiries or appointment requests.

1.2 Usage Data

We may automatically collect information about your interactions with the Website, including:

• IP address
• Browser type
• Pages visited
• Time spent on pages
• Referring URLs
• Other diagnostic data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Website and store certain information. You can control your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide and manage our HVAC services.
• To communicate with you, including responding to inquiries and scheduling appointments.
• To send you promotional offers, updates, and other marketing materials (with your consent, where required by law).
• To monitor and analyze website performance.
• To comply with legal obligations or protect our rights.

3. SMS and Email Communications

We may use the phone number and email address you provide to communicate with you via SMS and email. These communications may include:

• Appointment reminders and confirmations.
• Updates about your service requests.
• Promotional offers, discounts, and newsletters (with your consent, where required).
• Important announcements about changes to our services or policies.

3.1 Consent for SMS Communications

By providing your mobile phone number and opting in, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., via SMS or MMS) from All Time Air Conditioning. Consent is not a condition of purchase. Message and data rates may apply.

3.2 Message Frequency

You can expect to receive up to 2 messages per service and up to 1 per month These messages may include updates on new products, special offers, and important account information.

3.3 Opt-Out Mechanism

You may opt out of receiving these messages at any time by replying “STOP” to any of our messages. Upon opting out, you will no longer receive SMS communications from us. To opt back in, you can text “START” to [shortcode] or contact our support team.

3.4 Transactional Messages

Even if you opt out of promotional communications, we may still send you transactional or service-related messages that are necessary for the performance of our services.

4. Consent and Opt-In Procedures

4.1 Clear Consent

Users must actively opt-in to receive SMS communications. This consent is obtained through explicit actions, such as checking a box or sending a confirmation message.

4.2 Double Opt-In

We implement a confirmation step to verify your consent. After opting in, you will receive a confirmation message to ensure that you have authorized the subscription.

5. Opt-Out Mechanism

You can stop receiving our text messages at any time by:

• Replying “STOP” to any of our messages.
• Contacting us directly using the details provided in the “Contact Us” section below.

Upon receiving your request, we will promptly remove your number from our messaging list.

6. Data Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties except as necessary to provide our services or as required by law. Specifically:

• Service Providers: We may share your information with trusted third-party vendors who assist in operating our Website and delivering our services, such as payment processors and email marketing services. These vendors are obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new owner.

Important Compliance Note: We do not use opt-in lists that have been rented, sold, or shared. All opt-in lists are created and vetted internally to ensure compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data.
• Regular security assessments.
• Access controls to limit who can view your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights concerning your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your personal data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Opt-Out: Opt out of receiving marketing communications from us.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of these third-party websites.

10. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Compliance with Laws

We comply with all applicable laws and regulations governing SMS marketing, including:

• Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Guidelines
• AT&T and T-Mobile Codes of Conduct

Our SMS marketing practices ensure:

• Explicit Consent: Users provide clear consent to receive SMS communications.
• No Sharing of Opt-In Lists: We do not rent, sell, or share opt-in subscriber lists.
• Clear Calls-to-Action: All SMS communications include clear and conspicuous calls-to-action, including information on how to opt-out.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

All Time Air Conditioning
Phone: 561-777-9888
Email: alltimeairconditioning@gmail.com
Website: https://alltimeairconditioning.com

Thank you for trusting All Time Air Conditioning with your HVAC needs.